RETURN POLICY
Last updated February 15, 2023
REFUNDS
All sales are final and no refund will be issued.
We understand that circumstances may change, and we strive to accommodate our customers to the best of our ability. Please read our refund policy carefully before making a reservation. Cancellation by the Customer: If you decide to cancel your rental, we do not issue refunds for any reason. However, we offer a rain-check option to hold your funds for future use. The following conditions apply: Rain-check: Instead of a refund, we will hold the funds you paid as a rain-check. This rain-check is valid for 1 year from the original event date, starting from the day after your original event date. You can utilize the rain-check amount towards any future rental with us during this one-year period. The rain-check is non-transferable and can only be used by the individual or organization that made the original reservation. Weather-Related Cancellations: If weather conditions prohibit the installation of the rented equipment, we do not issue refunds. However, we offer the rain-check option as mentioned above. We understand that uncontrollable circumstances like severe weather can arise, and we will do our best to accommodate your needs within the validity period of the rain-check. Deposits: All deposits made for reservations, including those related to Covid-19 or any other disaster, are non-refundable. Deposits secure the availability of equipment and cover administrative costs. Regardless of the reason for cancellation, deposits cannot be refunded. Rebooking: If you wish to reschedule your rental to a different date within the one-year rain-check validity period, please contact us as soon as possible. We will make every effort to accommodate your request, subject to equipment availability. Terms and Conditions: By making a reservation with us, you acknowledge that you have read, understood, and agreed to our refund policy and the accompanying terms and conditions. It is the responsibility of the customer to review and accept these terms before making a reservation. Please note that this refund policy is subject to change without prior notice. We recommend reviewing the policy on our website or contacting our customer service team for the most up-to-date information. If you have any questions or need further clarification regarding our refund policy, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure you have a positive experience with our rental services.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
2149152475
orders@kellyrentals.org